Privacy: customers of Computer Talk
What personal information do we collect?
We may collect personal data such as your name, organisation name, organisation position, address of organisation, telephone number, and email address. The exact type and nature of information we collect is determined by the services we provide.
How do we collect your personal data?
We can collect your information in a number of ways:
using the website (through contact forms);
via email;
using our Support Helpdesk;
over the phone;
via post.
How do we use your personal data?
Your personal data will be used for the purposes specified in this privacy policy, or in accordance with the services provided by Computer Talk. We will collect the information and use it for the purposes for which you have provided it, or where the information we provide is particularly relevant to you. We may use your personal information to:
provide customer support, account management, and advice;
provide incident and other alerts, information about product upgrades, updates, renewals and product lifecycle changes;
inform you of any maintenance and technical support;
generating logs, statistics and reports on the service usage and service performance;
order processing and billing;
verifying your usage of the products and services in accordance with the terms and conditions of your agreement with us;
carrying out reviews;
issuing license expiry, renewal and other related notices;
maintaining our company accounts and records;
sending you information of products and services we believe are relevant to you (you can change your marketing preferences at any time);
sending you information of training sessions relating to the products and services you receive from us;
marketing research purposes (through surveys from the helpdesk).
Where do we store your personal data?
We store your data within Autotask, our chosen cloud-based CRM system, and on our secure office network.
How do we keep your personal data secure?
We will not share your personal data with third parties unless required to do so to deliver the services agreed by you or by law. Any personal information that you provide to Computer Talk Ltd is stored on our secure network.
Your personal data is kept private and secure at all times, and treated in the strictest of confidence.
What are your rights?
You can withdraw consent, update your preferences, let us know of any changes, or review your privacy at any time. However, where your contact information is required to perform a contract with you, or due to reasonable and lawful retention policies, we may be unable to adhere to your request. You do this by completing this form.
If you wish to request your personal data or the destruction of your personal data, please do so by contacting gdpr@computertalk.co.uk.
How can you contact us?
If you have any questions about this privacy policy, or how we manage your personal data please contact us:
To update your contact details and preferences click here.
When do we share your information?
We will never share your information with unknown third parties or suppliers without obtaining prior written consent from you.
Where this information is required to perform part of a contract (such as licensing renewals, subscriptions or purchases), any information that we share is done so under contract and agreement when an order is placed or notification of interest is made. We ensure that the policies and procedures of that third party follow the same or similar security and compliance strategies.
In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if and to the extent that we believe we are legally required to do so.
Except as set out above, we will not disclose your personal data except where we need to do so in order to enforce our rights.
Whenever we share personal data, we take all reasonable steps to ensure that it is treated securely and in accordance with this privacy policy.