Outstanding IT Support for Schools
when you choose Computer Talk, you don't just get a run-of-the-mill support company you get the promise of:
We have over 26 years of delivering IT support for schools. Our in-house knowledge and skills mean that we match faults to the technician best suited to resolving your fault. Our dedicated first-line technicians, or "triage", provide immediate assistance in diagnosing your fault. They either resolve it straightaway, or assign it to one of our very clever Technical Experts.
Initially, At the start of your agreement we provide an SLA. At the same time, we agree with you how quickly you need us to respond to any future problems you may face. Utilizing our in-house help-desk we can measure our success in delivering this service. Furthermore, feedback comes through termly review meetings in order to ensure consistent support.
We want our schools to stay with us because they like what we do, not because they are committed to a long term contract. Our standard contract length is 1 year, so you have flexibility to choose Computer Talk year-after-year. We want to consistently prove to you that our primary focus is doing the best we can for your school. On balance, we believe that annual contracts are a good way to show this.
We know how difficult it is to try and place calls between lesson times. For that reason we introduced a policy to ensure we answer all calls within three rings. Consequently, you have time to focus on what you do best: providing quality teaching and learning.
Part of the Computer Talk package includes termly assessments. This is to be sure that your IT support for schools is coherent with the best practice of your teachers. Moreover, it ensures that we consistently deliver on our promises. Together with you, we can maximize the value of your IT infrastructure and systems to get you the best return on your investment.
By offering different levels of support, we can tailor a package to best suit your needs and budget. One size really does not fit all when it comes to supporting schools.
Being a local company has its benefits as it means we can get to your school quickly when you need us. Because then you can reduce downtime in the classroom. In addition, it means that we are familiar with local LEA requirements.
“We have renewed our Managed Service Support continually, which demonstrates how satisfied we are. Computer Talk staff are reliable and trustworthy.”
“Computer Talk respond to queries and or faults quickly and efficiently and they continue to provide us with excellent technical support. I would highly recommend Computer Talk without hesitation.”