Depending on your requirement the following services enable you to decide the level of management and responsibility you want Computer Talk to undertake in supporting your schools ICT Systems. The ability to customize our services allows you to choose the levels you require whilst staying within your budget.

Server Care
This is designed for Secondary schools with their own IT support team who need some element of technical support to deal with Server based issues.

Server Care Plus
Server Care Plus is designed to provide the same level of support as Server Care with additional benefits such as unlimited on-site support for server issues and a variety of proactive monitoring services. This ensures that the critical elements of your Network are being monitored by us to ensuring optimal performance. This service is also suitable for a Primary school with a full time on-site technician.

Primary Care
Primarily designed for schools with a full-time Technician this service covers the main needs of a Primary school where some of the day to day work can be covered in-house in order to minimise costs. Computer Talk will provide unlimited support for any issue with a limited on-site element. Servers and workstations are monitored and remotely accessible for support.

Primary Care Plus
This option is our managed support service and offers excellent value for those schools with no on-site technician who require guaranteed assistance to ensure their ICT is working when they need it. It includes all of the features of Primary Care with the additional benefits listed below along with unlimited on-site support.

	Secondary		Primary
Services	Server Care	Server Care Plus	Primary Care	Primary Care Plus

Guaranteed response times

Helpdesk Support – Email/Telephone

Limited On-Site Support

Un-limited On-Site Support

Server Remote Access

Server Hardware Monitoring

Backup Success Monitoring

Antivirus Monitoring and Updates

Microsoft Patch Monitoring

Third Party Liaison

Workstation Remote Access

Workstation Hardware Monitoring

Software Deployment

Technician Chat

Printer Support

Interactive Whiteboard Assistance

Add new PCs and Laptops

= Optional

Please note that Computer Talk would be happy to construct a tailored support package based around the services above. Costs are dependent on the size and complexity of your system and the in-house abilities of your school.